Privacy Policy

1. Introduction

This Privacy Policy describes how 4 X Production CZ s.r.o., registered office: SNP 428, Prachatice II, 383 01 Prachatice, Company ID: 08858055, processes the personal data of customers and visitors of www.eshop.xterra.cz in accordance with the EU General Data Protection Regulation (GDPR).

The company is the data controller.

2. Personal Data We Process

a) When you place an order

  • name and surname

  • billing and shipping address

  • e-mail address

  • phone number

  • order details

  • payment and delivery information

b) When you create an account

  • registration details

  • order history

c) Marketing

  • e-mail address (newsletter)

  • cookies for personalised offers

d) Technical data

  • IP address

  • cookies

  • traffic logs

3. Purpose of Processing

We process personal data for the following purposes:

  1. Contract performance – fulfilling your order, delivery, invoicing

  2. User account management

  3. Compliance with legal obligations – accounting, taxes

  4. Legitimate interest – website security, service improvement

  5. Marketing based on consent – newsletters, personalised content

4. Data Recipients

Your data may be shared with:

  • delivery services (Zásilkovna, Česká pošta, PPL, etc.)

  • payment gateway GoPay

  • external IT providers

  • accounting services

All partners process personal data strictly according to our instructions.

5. Retention Period

  • order data: 10 years (required by law)

  • account data: until the account is deleted

  • marketing data: until consent is withdrawn

  • cookies: see our Cookie Policy

6. Your Rights

You have the right to:

  • access your data

  • rectification

  • erasure

  • restriction of processing

  • data portability

  • object to marketing

  • withdraw consent

  • lodge a complaint with the Data Protection Authority (ÚOOÚ)

7. Contact

If you have questions about personal data:

eshop@xterra.cz

4 X Production CZ s.r.o., SNP 428, Prachatice II, 383 01 Prachatice